New law aims to make some electrical service complaints easier to track

By THE STAR STAFF Gov. Jenniffer González Colón signed four measures into law on Thursday, including one that establishes new requirements for handling complaints related to electric service. Law 207-2026 mandates that the transmission and distribution system operator maintain a mechanism allowing customers to track their claim number, submission date, estimated response time and closure date. Furthermore, it requires the company to confirm with the customer whether the issue has been…

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